Refund Policy

Thank you for choosing our online store. We are committed to providing you with high-quality products and exceptional customer service. If you are not entirely satisfied with your purchase, we are here to assist you.

Returns

If you wish to return an item, please follow the steps below:

  1. Contact our customer service within 14 days of receiving your order to inform us of your intention to return a product. You can reach us by email at inovaprint79@gmail.com or by using our contact form available on our website.
  2. Please provide the order number, the name of the item you wish to return, and the reason for the return. We value your feedback as it helps us improve our products and services.
  3. Once we receive your return request, our customer service team will provide you with the necessary instructions for the return. Please note that the return shipping costs are at your expense, except in cases where we made an error in the order shipment.
  4. Carefully package the item in its original packaging (or appropriate packaging) to prevent any damage during transportation.

Refunds

After receiving the returned item and verifying its condition, we will proceed with the refund using the original payment method. Please note that:

  • Refunds are processed within 30 business days from the receipt of the returned item.
  • Refunds are issued in the same currency used for the initial purchase.
  • The initial shipping costs are non-refundable, except in cases of our error.

Exceptions

Please note that the following items are not eligible for return:

  • Items on sale or promotion.
  • Customized or made-to-order items.
  • Items that have been used, damaged, or returned in a condition different from when they were received.

If you have any additional questions regarding our return and refund policy, feel free to contact us. We are here to assist you, and we will strive to resolve any issues in a fair and satisfactory manner.

Thank you for your understanding and support.

The InovaPrint Team